Privacy Policy

At VIP Spins Casino, we value your trust and safeguard your personal data with care. This Privacy Policy explains what we collect, how we use it, who we share it with, how long we keep it, and the rights you have. Please read it carefully so you can make informed choices about your experience with VIP Spins Casino.

Who We Are (Data Controller)

VIP Spins Casino is operated by VIP Spins Entertainment N.V., a company incorporated under the laws of Curaçao. For EU/EEA and UK data subjects, our appointed operations and support affiliate is VIP Spins Operations Ltd., Cyprus.

  • Operator: VIP Spins Entertainment N.V. (Curaçao)
  • EU/EEA Representative: VIP Spins Operations Ltd. (Cyprus)
  • Data Protection Officer (DPO): dpo@vipspinscasino.com
  • Support: support@vipspinscasino.com
  • Eligibility: Services are for adults aged 18+ (or the legal age in your jurisdiction, if higher).

Scope and Legal Bases

This Policy applies to visitors and registered players who access our website, mobile site, and related services. We process personal data under these legal bases:

  • Contract: to create and manage your account and deliver gaming services.
  • Legal Obligation: KYC/AML/CTF checks, responsible gambling duties, tax, and regulatory reporting.
  • Legitimate Interests: fraud prevention, service improvement, network security, and analytics.
  • Consent: marketing communications and certain cookies/analytics where required.

Consent and Updates

Using our services requires your acceptance of this Privacy Policy. We may update it periodically to reflect regulatory changes or improvements to our practices. We will post updates with a new “Last Updated” date and, where appropriate, notify you via email or in-site notice. Continued use of our services after changes take effect constitutes acceptance of the updated Policy.

Collection of Information

We collect personal data you provide directly and data generated through your use of our services:

  • Registration & Identity Data: name, date of birth, address, nationality, email, phone, username, security questions.
  • Verification (KYC/AML) Data: ID documents (passport/ID card/driver’s licence), proof of address, source of funds/wealth documentation, enhanced due diligence where required.
  • Transaction Data: deposits, withdrawals, wagers, wins/losses, bonuses, account balance, payment method tokens (where applicable).
  • Technical & Usage Data: IP address, device identifiers, browser type, language, time zone, pages visited, session logs, clickstream, approximate location (from IP), error/crash logs.
  • Communications: live chat transcripts, emails, support tickets, call recordings where applicable.
  • Marketing Preferences: opt-in/opt-out status, campaign engagement metrics.
  • Responsible Gambling Data: limits (deposit/loss/session), self-exclusion status, affordability checks, safer gambling interactions.
  • Anti-Fraud Signals: device fingerprinting, velocity checks, risk flags.

Use of Information

We use personal data to:

  • Create, verify, and manage your account; authenticate access; deliver games and features.
  • Process transactions (deposits, withdrawals), bonuses, promotions, and loyalty/VIP programmes.
  • Perform identity, age, affordability, and AML/CTF checks; meet licensing requirements.
  • Detect, investigate, and prevent fraud, cheating, abuse, and chargebacks.
  • Provide customer support, service notices, and security-related communications.
  • Personalise content, improve usability, and optimise performance.
  • Conduct analytics, reporting, and product development.
  • Send marketing communications with your consent.
  • Comply with legal, tax, and regulatory obligations, and respond to lawful requests.

Marketing Communications

We send promotional messages (email/SMS/push/in-site) only where permitted and, where required, with your prior consent. You can withdraw consent or change preferences at any time by:

Withdrawing consent does not affect the lawfulness of processing prior to withdrawal.

Disclosure of Information

We do not sell or rent your personal data. We share data under strict contracts and confidentiality safeguards with:

  • Payment Providers & Banks: payment processing, payouts, chargeback handling.
  • KYC/AML Vendors: identity, age, sanctions/PEP screening, affordability checks.
  • Fraud & Security Providers: device fingerprinting, risk scoring, DDoS protection.
  • Gaming Platform & Content Providers: to enable gameplay and account functionality.
  • IT/Cloud/Hosting/CDN Services: infrastructure, storage, and security.
  • Analytics & Product Tools: measurement, diagnostics, and improvement.
  • Customer Support Tools: live chat, ticketing, email delivery.
  • Marketing Platforms: email/SMS/push delivery in line with your preferences.
  • Auditors, Legal Advisors, Regulators, Law Enforcement: where required by law.

International Data Transfers

When transferring data outside your country or the EEA/UK, we implement appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, and technical/organisational measures. Copies of relevant safeguards are available on request at dpo@vipspinscasino.com.

Data Security

We apply administrative, technical, and physical measures designed to protect your data, including:

  • Encryption in transit and, where applicable, at rest,
  • Role-based access controls and least-privilege principles,
  • Network monitoring, intrusion detection, and DDoS mitigation,
  • Vendor due diligence and contractual security obligations,
  • Employee training and confidentiality commitments,
  • Regular audits, risk assessments, and incident response procedures.

No system is completely secure, but we continuously enhance our controls to reduce risk.

Data Retention

We keep personal data only as long as necessary for the purposes outlined in this Policy, including to satisfy legal, regulatory, accounting, or reporting requirements. Due to AML/CTF and gambling regulations, core account and transactional records are typically retained for at least five (5) years after account closure or the final transaction, and longer where required by law or to establish, exercise, or defend legal claims.

Cookies and Tracking

We use cookies, SDKs, and similar technologies to:

  • Operate the site and keep you logged in (essential),
  • Measure performance and diagnose issues (analytics),
  • Remember preferences (functional),
  • Deliver and measure advertising (marketing).

You can manage cookies through your browser settings and, where available, our cookie banner. Blocking some cookies may impact site functionality.

Automated Decision-Making and Profiling

We may use automated tools for:

  • Fraud detection, risk scoring, and security monitoring,
  • Responsible gambling monitoring and affordability indicators,
  • Bonus abuse detection and gameplay integrity checks.

Where automated decisions produce legal or similarly significant effects, we implement safeguards and, where required by law, offer the right to request human review, express your point of view, and contest the decision.

Your Rights

Subject to applicable laws (e.g., GDPR/UK GDPR), you may have the right to:

  • Access the personal data we hold about you,
  • Rectify inaccurate or incomplete data,
  • Erase data in certain circumstances (“right to be forgotten”),
  • Restrict processing in certain circumstances,
  • Object to processing based on legitimate interests or to direct marketing,
  • Data portability (receive your data in a structured, commonly used format),
  • Withdraw consent where processing relies on consent,
  • Lodge a complaint with a supervisory authority.

To exercise your rights, contact dpo@vipspinscasino.com. We may request additional information to verify your identity before acting on your request.

Responsible Gambling and Player Protection

We support responsible play through tools such as deposit, loss, and session limits, time-outs, and self-exclusion. We may process relevant data to assess affordability, apply interventions, and comply with our regulatory obligations.

Children’s Privacy

Our services are not intended for, and we do not knowingly collect data from, individuals under 18 years of age (or the legal age in your jurisdiction, if higher). Accounts identified as underage will be closed and related data retained only as required by law.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new “Last Updated” date and, where appropriate, notify you via email or in-site notice. Continued use of our services after the effective date constitutes acceptance of the updated Policy.

Contact Information

If you are an EU/EEA or UK resident, you may also lodge a complaint with your local supervisory authority (for example, the ICO in the UK or your national Data Protection Authority).